Refund Policy

Our Promise

Refund & Return Policy

Last updated: March 25, 2026

30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

  1. Email us at tapacraft@outlook.com with your order number and reason for return.
  2. We will review your request and respond within 2 business days.
  3. Once approved, we will provide the return address and instructions.
  4. Items sent back to us without first requesting a return will not be accepted.

Return Address

Name: TapaCraft
Phone: +8615850667401
Address: Unit 902, Building 24, Phase 2, Senyu Haicheng, Xiaoshan District
City: Hangzhou
Province: Zhejiang
Country: China

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item — so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

  • Customized or made-to-order items (except for quality issues)
  • Perishable goods, beauty products, or personal care items
  • Items that have been worn, damaged, or altered after delivery
  • Items returned after the 30-day window
  • Sale items or gift cards

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 5–10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund as well. If more than 15 business days have passed since we approved your return, please contact us at tapacraft@outlook.com.

Still have questions? We are always here to help.

Email: tapacraft@outlook.com